Terrible customer service.Periodically, all throughout 2025, emails would simply stop arriving. I spent a countless number of calls about this issue. They always said someone would contact me back (this happened at least four separate times) and no one ever did. I always reached out first. I later wanted a refund because we pay for the highest tier and weren't receiving the emails for them, but they never approved it. Something is messed up with their system, yet the accounting person I talked to said when he checked, we didn't have any saved searched set up so it was our fault... I don't know what was happening on Central's side... but I notified him that we never changed any settings, that they still showed accurate on our side, and that if it was our fault, why did ALL emails stop (for example, no load accepted alerts, or when brokers would change information)? He then continued saying it was our fault, and that our email kept getting put on a spam list, or drop list. Mind you, he was also quite rude saying this -- insisting it was our fault when they made no logical sense. We should've got a refund for at least four months of this but they didn't even offer a month's worth.
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