I acquired a high-end laptop expecting it to be reliable for work. Unfortunately, from the beginning, it faced numerous ongoing issues: frequent blue screens when waking from sleep and during HDMI connections, a USB microphone repeatedly powering off, and unreliable keyboard backlighting. These problems occurred with standard peripherals and typical workflows. I invested considerable time troubleshooting, yet the issues remained, rendering the laptop ineffective for work and causing lost time and income. I returned it with a detailed note and photos of the issues. The assessment concluded with "No Fault Found" as they couldn't replicate the problems. I argued this was a major failure under consumer laws, suggesting a refund with a reasonable restocking fee, but they refused, insisting on further testing. The matter has now been escalated to consumer protection authorities. Overall, a frustrating experience with ignored documentation and downplayed rights. I would not recommend for significant purchases requiring reliable support.
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