Poor service since covid. They don't care about disabled guests needing reasonable adjustments! You get ignored and passed pilar to post. Head office don't reply. 0 respect for guests since covid. Filling in the disabled form ia pointless because they ignore requests. Last time i will be using this company! They enjoy making things hard instead of helping at the Woburn branch. Last time an assistant cancelled my holiday and said she will refund then i was told 'you had agreed you will not have a refund' no compensation or apology offered and I am sure the person still has their job and maybe got promoted for trying to scam disabled guests. Used to be such a jice resort before covid.
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