I am writing to express my frustration regarding a booking I made today. Despite selecting the correct date on your website, the system processed my booking for a different date.To resolve this, I have had to call your customer service team twice:The first call: It took a significant amount of time for the representative to manually change the details.The follow-up: After the first call, I received no confirmation email. I had to call a second time to request it again, and I am still waiting for that email to arrive.Overall, I have spent over an hour of my time trying to fix a system error and secure a simple confirmation. In an era where bookings are handled online, I am disappointed that your manual processes and email systems are taking this long.
Claim your business profile now and gain access to all features and respond to customer reviews.
