I do not recommend this store for tourists. The tax-free process simply does not work properly.I was told to come back the next day, even though I was staying on the other side of Dubai. I returned the following day and it still didn’t work. Then the staff told me to go down to the LG floor and use the Planet tax-free machine myself. I explained that it was impossible without a boarding pass, but they insisted it would work.I walked all the way through the mall to reach the machine, and of course, it asked for a boarding pass. I went back upstairs to explain, and they then said I could do it at the airport. This is incorrect — the store is supposed to declare the purchase and provide the tax-free number.I even called in the following days to ask if it could be processed at another store, and they said it was not possible.Very disappointing experience and a complete waste of time. I would not recommend this store to foreign visitors.
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