Very Disappointing Experience
I purchased Lee Cooper black jeans from Centerpoint at BurJuman Mall on January 13 for AED 100.
After just one wash, the color faded badly. Almost two buckets of black color came out, and the jeans is no longer pure black. This is completely unacceptable for a branded product.
When I visited the store to request an exchange, the staff refused to help. The store manager and a salesman named Nuhman showed very poor customer service and did not offer any proper solution.
I am extremely disappointed with both the product quality and the service. This experience has affected my trust in this store. I expected much better from a well-known brand.
I hope management takes this seriously and improves product quality and customer support.
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