I would not recommend this company at all for any of your extended warranty needs.
They do not call you back when they say they are going to.
They take months to fix an appliance, if at all.
It is impossible to talk to a manager or a higher up if your issue has not been resolved; even if it’s been months.
Here is my story. My Maytag washer broke for the third time back in September 2025. It took almost two months for a technician to come and try to fix it. Once technician showed up he deemed the unit not fixable at the end of November 2025. Since November 2025, I have called Centricity multiple times trying to get an answer as to when the unit will be replaced. I get the same response from their representatives every single time I call. That they are waiting on Whirlpool/ Maytag to send them a case number and that this should only take 24-48hrs. That has been a blatant lie. Their reps tell me they will call me back, which none of them have ever followed on their word. I am desperate and looking for other options. I have contacted the appliance place I purchased this warranty from and they told me they stopped working with this company because of other costumers complaints. I have been without a working washer for longer than 3 months!!
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