Review Time
Only giving them one star so I can write an updated review; but they deserve -5.
They responded to my initial review here asking for my info so they could help me. I messaged them back, and surprise! No response from them. I emailed them yesterday, and surprise! No response there either. I left a comment on their FB page and they got back to me. A rep called me and told me the same thing all of the 1205782 reps I have spoken with before have told me: “we are waiting on the service center to give us a report for your washer”; “we have tried to contact him and he does not answer”. I even tried contacting this service guy myself, and surprise! he doesn’t answer! I did a quick search on google regarding that service company, and surprise! The reviews are terrible due to him not answering the phone!
So here I am still. With a not working washer, almost 5 months since the initial report was done. I was advised to take them to arbitration but you have to record all attempts to try to fix it, because you cannot take them to court. So working on that at the moment.
I would not recommend this company at all for any of your extended warranty needs.
They do not call you back when they say they are going to.
They take months to fix an appliance, if at all.
It is impossible to talk to a manager or a higher up if your issue has not been resolved; even if it’s been months.
Here is my story. My Maytag washer broke for the third time back in September 2025. It took almost two months for a technician to come and try to fix it. Once technician showed up he deemed the unit not fixable at the end of November 2025. Since November 2025, I have called Centricity multiple times trying to get an answer as to when the unit will be replaced. I get the same response from their representatives every single time I call. That they are waiting on Whirlpool/ Maytag to send them a case number and that this should only take 24-48hrs. That has been a blatant lie. Their reps tell me they will call me back, which none of them have ever followed on their word. I am desperate and looking for other options. I have contacted the appliance place I purchased this warranty from and they told me they stopped working with this company because of other costumers complaints. I have been without a working washer for longer than 3 months!!
Absolute joke of a company. I have a$9000 GE Monogram refrigerator. They have contracted a local repair service to fix it now 5x, so far no long term fix. They dont answer emails. They dont answer calls. The service company wont speak with you. It take 2-4 weeks for them to come out and diagnose a $10 part, then another 3-6 weeks to install, only to find out they were wrong all along. Makes absolutely no sense.
This is an absolute joke of a company. File a claim for my GE fridge not cooling in April. It took several months to get a tech out. I told them my warranty was expiring in July but the rep assured me that was okay as long as there was claim filed before then. Tech finally came in August and said the compressor was gone. I notified the warranty company that same day. Rep tells me they’ll contact me back. Hadn’t heard back from them in weeks! Called them back 10/16 to see what was taking so long. They have the nerve to tell me they can’t do anything since the warranty has expired. I repeatedly told them I was previously told that wasn’t a problem. But apparently now it is and they maintained they can’t do anything. I would HIGHLY NOT RECOMMEND this warranty company!Edit: My service plan is AK26019. I had two claims filed because y’all initially had my profile incorrect in your system. First claim is PEI01 and second claim is PJQ51. My first call to y’all was on 4/23/25 at 12:19p. I made the following subsequent calls: 4/25 at 12:12p, 5/19 at 3:14p, 5/20 5:24p, 5/20 at 6:07p, 5/20 at 6:25p, 5/27 at 11:36a, 6/14 at 1:32p, 7/16 at 12:25p, 8/4 at 4:33p, and 10/16 at 12:08p.
If I could give this company a negative star I would Do not ever pay at an appliance store for this company to be the warranty they do everything they can to not pay you. They make your life as miserable as they can. It takes months to get approval even for the initial steps with them I paid $2000 for warranties on my products in my kitchen. I wish I had read the reviews. I am one step away from filing a complaint with the Better Business Bureau, please do not use this company. They are one step away from a scam artist. please understand that this company will ask for the paperwork multiple times to multiple email addresses and then claim that they don’t have it and when you call for an update, you get an automatic recording that says we will call you back in two days which does not happen. I started my process with this company months ago. I will update everyone on this thread of when I actually get my check which I wrote a check out for $2800.06 weeks ago I will tell everyone when I actually get reimbursed.
Multiple attempts to get a broken part replaced - still no movement. Website is useless for tracking a claim. Absolutely horrible customer service. Multiple promises to 'call back', but no one ever does... Feels like the intentional run-around to get customers to abandon claims. Stay away.
Six weeks after I submitted ia camera repair estimate: BF53372 Repair Sony camera. Estimate :No Answer, I heard nothing from Centricity. I filed a BBB complaint. Centricity told BBB they had payment ready but 'could not contact me.'I called them and verified address. They had correct contact info. I have no evidence this check was real, and wonder if it is an attempt to tell Bbb I was satisfied. I told BBB I was not. Centricity appears not to honor their warranty. Their responses here often say they couldn't locate (the customer) me, which is why case number was included. Apparent game playing potentially bordering on fraud?
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