I am extremely disappointed with the service provided. Communication has been consistently poor — it is nearly impossible to get hold of anyone when you actually need assistance. Queries go unanswered for long periods, if they are addressed at all, and there is a clear lack of responsiveness throughout.
On top of that, there is no proper transparency when it comes to service charges. Despite repeated requests, a detailed audit or breakdown has not been provided, which is both frustrating and unacceptable.
Overall, the experience has been very negative due to the lack of communication, accountability, and basic customer support standards. I would not recommend this service.
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