Review Time
was working at various properties at Liberty place on behalf of insurance company carrying out decorating works , had no keys for properties and the concierge Saf assisted in everything I needed without any fuss
At liberty place in Birmingham. Sufyaan is always super helpful, sorting out parking spaces, parcels and any other issues are always sorted quickly. All star on site team.
Totally appalling customer service
Totally appalling customer service - i have been meaning to leave this review for several weeks.....Whilst the 2 young ladies who I actually spoke to tried to help as best they could and were very polite, professional and imformative and promised calls backs I have to say that Helen the property account manager is never available to take a phone call and never replies to phone calls, telephone messages, emails or even messages from her own colleagues. Firstly, Centric sent a management charge invoice for several thousand pounds with errors and no explantion or phone call to discuss the matter despite numerous attempts by phone and email by the owner and family members to get to a final correct amount and took months to sort it. This was only and finally done after several attempts by a director of the Owners Management company !! Secondly, it was several weeks since we asked for information about the building construction so we can sort insurance. This was finally received with no apology or explanation for the delay !!! Requests for contact from Helen's direct Manager or a company director to discuss these issues and service were also ignored and not repsonded to. This review is by a family member with direct experience of the issues and the "service" by centric and several other property management companies (so i know the good from the bad PM's) and the totally absent customer service from Helen at Centric.
Regarding our Victoria Point (Ashford) - Building Manager Hayley.
I wanted to write on here to highlight what an asset Hayley our receptionist is to this building. She goes above and beyond for all residents and as someone who has just had a newborn and needed some extra support, she’s been unbelievably amazing. She’s kind, and caring and really cares about everyone in this building.
Centrick need to look after their staff and ensure she is rewarded!
I visited "The Saxons" in Leicester. The place is beautiful. The community area was so peaceful, with lovely decor. I had a zoom meeting in there and the backdrop looked great during the call. It gave my meeting more of a professional look.
Charlotte was there on site. She is very friendly and professional. Nothing was too much trouble, and she ensured that my visit was a great one.
The response to requests is too slow, and we often have to follow up to get things done. There are several issues on our estate: gardening is not being done, the electric gate frequently malfunctions, and the windows need painting. Overall, the service is inadequate.
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