Most unprofessional real estate company I ever dealt with.We visited a house and the agent was really helpful, however, we later found out that we were given wrong/misleading information about the house:- the year the house was built was informed to us as being in the late 90's, when in fact it was first registered in the 80's. This makes a huge diference in the type of materials used for the plumbing etc- there were some major issues in the house plumbing that were not communicated by the agent- it was not clear that the house had occupation permit, as it was never provided by the selling agencyOn top of this, the process was full of pressure from day one. While we were visiting, we were told that there were already a few offers for the house from other buyers, and if we wanted to make a deal we needed to make an offer on that same day. It worked more like an auction.We liked the house anyway, so we decided to make an offer, which was later accepted (supposedly) by the owner. And then the pressure was even higher.C21 was trying to get a reservation fee from us without providing any contract. When we said that we would not be paying any reservation fee without a contract, we were provided with a contract without any clauses to protect our interests - basically they wanted us to pay 1500 EUR to make a reservation, without having any guarantee that our money would be given back to us is for some reason the deal was not concluded.We did not pay any fee but wanted to proceed with the deal, so we asked for all the docs.They also tried to convince us to sign the CPCV with no resolutive clauses that would defend our rights - so in their minds it would make sense for us to pay thousand of EUR with no guarantee that the money would either be used to complete the purchase or return to us if the deal was cancelled.The docs they provided us were incomplete, with incongruences between the different docs - we also asked for the "licença de utilização", which was missing, and they found the request strange - it almost felt they were hiding something.It was less than a week between the visit and the fall of the deal, and the lack of empathy, professionalism and customer oriented processes were mainly, but not solely, the reasons why we decided to back up in this deal.The icing on the cake was the messages we received afer informing them that we would not be proceedin with the deal - completely unprofessional and even offensive. I will never ever again contact anyone from C21.
Claim your business profile now and gain access to all features and respond to customer reviews.
