Review Time
I would not recommend Century 21 to anyone. My losses to deal with this agency is 72000€!!! Century 21 Representative, I am writing to express my extreme disappointment and dissatisfaction with the subpar service I received from your agency. I had two contracts with Century 21: one for renting my property and another for selling it. The rental process was protracted, taking several months to secure a tenant, which resulted in significant financial losses. Furthermore, your agent Paulo Florindo failed to properly vet the tenant's creditworthiness, leading to persistent late payments and four months of unpaid rent, totaling $5200 in losses. Additionally, the property sustained considerable damage when the tenant vacated. Your agency also provided inaccurate information regarding the property's condition, stating it was 'very well maintained,' when in reality, false information had been provided. Moreover, the sales contract was handled inefficiently, with no viewings for nearly six months, from October 2024 to March 2025, due to the property being advertised on social media with incorrect addresses. Throughout this process, I was consistently assured by Agent Paulo that he would handle the situation, but his inaction and lack of results were alarming. Due to the problematic payment issues and the stress caused by the tenant's actions, I was forced to accept the first offer, which resulted in a reduction of more than 10% of the original price. I regretfully accepted this offer and reduced the price by €46,000. An offer was accepted in June, and my husband and I traveled from Australia to Portugal for the signing of the sale contract. However, Century 21 failed to finalize the sale, resulting in losses exceeding €10,000. Due to your agency's unprofessional work, I was forced to hire a lawyer to complete the sale, incurring additional costs of €6,000. Given the subpar service and significant financial losses totaling €20,000, I question whether your agency deserves the full commission paid. I would appreciate it if you could consider providing compensation for this loss . Sincerely, Elena
I would not recommend Century 21 to anyone. My losses to deal with this agency is 72000€!!! Century 21 Representative, I am writing to express my extreme disappointment and dissatisfaction with the subpar service I received from your agency. I had two contracts with Century 21: one for renting my property and another for selling it. The rental process was protracted, taking several months to secure a tenant, which resulted in significant financial losses. Furthermore, your agent Paulo Florindo failed to properly vet the tenant's creditworthiness, leading to persistent late payments and four months of unpaid rent, totaling $5200 in losses. Additionally, the property sustained considerable damage when the tenant vacated. Your agency also provided inaccurate information regarding the property's condition, stating it was 'very well maintained,' when in reality, false information had been provided. Moreover, the sales contract was handled inefficiently, with no viewings for nearly six months, from October 2024 to March 2025, due to the property being advertised on social media with incorrect addresses. Throughout this process, I was consistently assured by Agent Paulo that he would handle the situation, but his inaction and lack of results were alarming. Due to the problematic payment issues and the stress caused by the tenant's actions, I was forced to accept the first offer, which resulted in a reduction of more than 10% of the original price. I regretfully accepted this offer and reduced the price by €46,000. An offer was accepted in June, and my husband and I traveled from Australia to Portugal for the signing of the sale contract. However, Century 21 failed to finalize the sale, resulting in losses exceeding €10,000. Due to your agency's unprofessional work, I was forced to hire a lawyer to complete the sale, incurring additional costs of €6,000. Given the subpar service and significant financial losses totaling €20,000, I question whether your agency deserves the full commission paid. I would appreciate it if you could consider providing compensation for this loss . Sincerely, Elena
CENTURY 21 Castelo Branco, Covilha and LisbonHaving very recently dealt with this Real Estate Agency in Portugal, over a two month plus period, with a view to buying a property, we came to realise that this crowd are very clearly a highly suspect organisation. They practice deceptive pressure selling tactics, and deploy contract less reservation fee collection methods well in advance of any real agreement between the seller and the buyer - masquerading as so called "property purchase reservation" promises. If this doesn't work they move on to doing precisely the same thing with so called "CPCV contracts" to trick much larger sums of cash out of unsuspecting buyer bank accounts, well before any deeds are signed, and if they can get away with it, before any due diligence is actually carried out by a solicitor. Please be aware that both these so called "contracts" are neither legal nor are they necessary. They are basically a cleverly disguised scam perpetrated by unscrupulous estate agents, designed to separate a naïve fool from their money.If the buyer refuses both of these advance fee ploys, they will then up the ante and move to demanding immediate payment of the agreed full purchase price into the sellers account and will employ blackmail tactics to try and compel a buyer into making this irreversible mistake. Finally when all else fails and if the buyers are still there on the day that the so called deeds of sale are to be signed, one may well find themselves in a room surrounded by up to 10 people linked to Century 21. This is meant to intimidate the buyers into agreeing to send money immediately to an unidentified bank account provided by Century 21, which has been conveniently named as the sellers account. The hope is that the buyer sends 1000s of euros without any legal protection whatsoever. Our advice is to never use this agency as they are totally untrustworthy, corrupt, deceptive and basically a bunch of fraudsters in disguise. Furthermore if you are a foreigner they know you haven't a hope in hell of getting a single cent back from them.All techniques are deployed only to gather reservation fees and CPCV fees (both totally unguaranteed legally), and neither are legally required at all in order to buy a property in Portugal. It's a total con and crooked solicitors are in on it so beware foreign buyers. There is no protection whatsoever and you will lose the money if paid and the sale inevitably falls through. In fact these crooked estate agents have no real intention to sell anything, only to make off with the loot. 10% is the common amount requested in association with the so called CPCV well in advance, which will be in the thousands.They need criminal investigation by the authorities and some of the people named below may well deserve to be arrested and imprisoned.Beware of the following list of names, who are highly corrupt liars with only one aim - to collect and retain reservation & CPCV fees from unsuspecting, foolish and over trusting buyers:Luis Figueiredo - an ageing (possibly 70 year old), silver tonged liar with all the guile of a full blown psychopath. We believe this man is the criminal mastermind behind this organised "property selling" fraud gang.Ana Vitoria - a shambling mess of a human used by Luis Figueiredo we believe, scout for unsuspecting buyers misrepresenting herself and lying about virtually everything. Please note that this woman works as an Estate Agent for Re/Max out of Covilha Portugal, falsely advertising herself as an independent consultant. So avoid Re/Max also we would advise.Afonso Trindade - a 22 or 23 year old clueless successor to the Century 21 crown. He appears to be an upcoming advanced fee fraudster. During the entire 2 month plus process this man was conspicuously absent and therefore faceless. How convenient.Jaqueline Scholles - This woman was basically the silent side kick for Luis Figueiredo at Century 21 Covilha. If you do involve yourself with these morally corrupt fraudsters, arm yourself with a good lawyer, do not pay a cent to them, ignore and swat away all fraudulent techniques they use to obtain any fees, for example they might say: 'you will lose the sale with no reservation or CPCV fee payment as there are others making offers simultaneously" You will find and eventually realise that this an utter lie and a psychological trick used to manipulate you into paying them free cash. Very similar to the tricks used by low end 419 scammers out of Nigeria. So watch out as this technique is all too common in Portugal. But on this occasion we seem to have identified an entire gang of fraudsters and were able to dismantle and expose their agenda.AVOID THIS ESTATE AGENT IF POSSIBLE.STAY AWAY FROM THESE UNSCRUPULOUS FRAUDSTERS.
Never ever have I been treated with such disrespect and contempt until I got involved with the people of century21in Castelo Branco took my money and treated me like a mushroom kept me in the dark and feed me shit never deal with them ever
Most unprofessional real estate company I ever dealt with.We visited a house and the agent was really helpful, however, we later found out that we were given wrong/misleading information about the house:- the year the house was built was informed to us as being in the late 90's, when in fact it was first registered in the 80's. This makes a huge diference in the type of materials used for the plumbing etc- there were some major issues in the house plumbing that were not communicated by the agent- it was not clear that the house had occupation permit, as it was never provided by the selling agencyOn top of this, the process was full of pressure from day one. While we were visiting, we were told that there were already a few offers for the house from other buyers, and if we wanted to make a deal we needed to make an offer on that same day. It worked more like an auction.We liked the house anyway, so we decided to make an offer, which was later accepted (supposedly) by the owner. And then the pressure was even higher.C21 was trying to get a reservation fee from us without providing any contract. When we said that we would not be paying any reservation fee without a contract, we were provided with a contract without any clauses to protect our interests - basically they wanted us to pay 1500 EUR to make a reservation, without having any guarantee that our money would be given back to us is for some reason the deal was not concluded.We did not pay any fee but wanted to proceed with the deal, so we asked for all the docs.They also tried to convince us to sign the CPCV with no resolutive clauses that would defend our rights - so in their minds it would make sense for us to pay thousand of EUR with no guarantee that the money would either be used to complete the purchase or return to us if the deal was cancelled.The docs they provided us were incomplete, with incongruences between the different docs - we also asked for the "licença de utilização", which was missing, and they found the request strange - it almost felt they were hiding something.It was less than a week between the visit and the fall of the deal, and the lack of empathy, professionalism and customer oriented processes were mainly, but not solely, the reasons why we decided to back up in this deal.The icing on the cake was the messages we received afer informing them that we would not be proceedin with the deal - completely unprofessional and even offensive. I will never ever again contact anyone from C21.
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