This company has repeatedly failed to provide reliable service or keep scheduled technician appointments. Over the past five years, multiple service visits have been scheduled for ongoing internet issues. Each time, we were told the wiring was to blame, yet the problem remains unresolved. Appointment windows are inconvenient, requiring someone to be home all day. As both my spouse and I work full-time, we've had to take unpaid leave. On several occasions, no technician showed up, and there was no follow-up. This has resulted in lost work hours while paying for an unreliable internet service. There is a clear lack of accountability and respect for customer time. Improvements are needed in scheduling, communication, and service delivery.
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