I made an appointment one month earlier to come and move my Internet box from one office to the other. The customer service rep said it would be a very quick and easy job. I was there for the entire window that they said they would come and the tech never came. I then received a text that they’re sorry, but they have to reschedule. When I called to reschedule, they told me the EARLIEST appointment was another six weeks out! Then they told me that this transfer was a two part process, part one being to turn off the Internet, and part two being to move it. They told me they did do part one, cutting off my Internet, which means I don’t have access to Internet for another six weeks. Again, they took no responsibility, and told me they had no earlier appointments. This is literally the worst customer service I have had from an Internet provider, they were of no help, and the wait time for an appointment that was canceled not by me, but by THEM is unprofessional and unacceptable. STAY FAR AWAY from this shady company.
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