Edit: The company has publicly stated on Trustpilot that a refund has been approved and will be processed shortly. I will update this review once the refund has been received.
I have identified multiple recurring charges of £39.99 on my credit card statement since late October 2024, following what I understood to be a 4-week subscription. I am still calculating the exact number of charges because my bank does not allow me to search transactions, so I have to scroll month by month.
The website does not provide clear visibility of transaction history, and locating the cancellation portal was not straightforward.
I am awaiting confirmation that the full refund for charges taken beyond the initial 4-week period has been processed.
I signed up for a 4-week subscription advertised at $39.99 in total (initially less than USD). My confirmation email refers to a “4 weeks billing cycle” and a total cost for 4 weeks.
It does not clearly state that the subscription will automatically renew and continue charging monthly.
Despite this, my card was charged repeatedly beyond the initial period.
When I contacted support requesting a refund for the post-4-week charges, this was declined.
If this is intended to be an ongoing recurring subscription, that should be explicitly and prominently disclosed at purchase and in confirmation communications.
Be wary of this company!
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