I’m extremely disappointed with my experience ordering from Cernucci.
I ordered a tracksuit in December which was marked as delivered by Evri, however I never received the parcel. The tracking only showed delivery to a communal area in my building, with no signature and no proof it was handed to me personally.
When I contacted customer service, I was refused a refund and instead offered store credit as a “goodwill gesture,” despite the fact that I did not receive the item. After escalating the matter through PayPal, the case was closed in the seller’s favour without clear explanation.
As a customer, it feels unfair to be held responsible for a courier marking something as delivered when it never reached me. I would have expected better support and accountability.
Very disappointing experience and not the level of service I expected.
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The leading jewellery and streetwear brand for the next generation. Worn by Phil Foden, Jorja Smith, A Boogie & more.
