I’m honestly really disappointed with my experience with Cernucci.
I ordered a bracelet and a ring as a gift, mainly because they advertised next day delivery. The items were meant to arrive the following day, but they never showed up. There was no proper update or explanation — just silence.
I’ve sent several emails to their customer service team and haven’t received a single reply. No acknowledgment, no reassurance, nothing. It’s incredibly frustrating when you’ve spent your money and can’t even get a basic response.
To make matters worse, their delivery provider Evri has been just as bad. Tracking hasn’t been helpful and trying to get any clarity from them is near impossible. It feels like you’re stuck between two companies that don’t want to take responsibility.
Really poor communication and support overall. I wouldn’t recommend ordering if you’re relying on items arriving on time or expect any level of customer service if something goes wrong.
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The leading jewellery and streetwear brand for the next generation. Worn by Phil Foden, Jorja Smith, A Boogie & more.
