My experience with Simon Peisley / Certainty Property was deeply distressing and unprofessional. During a phone call, I informed him that I was recording the conversation for my own records and to protect my rights. He responded by saying he would end the call and then misrepresented my words by claiming I was calling him a “threat,” which I never said.Throughout the call, I was repeatedly spoken over, shushed, and not allowed to finish sentences. When I raised concerns based on Consumer Affairs Victoria guidance, I was told that Consumer Affairs was “wrong,” despite the agency’s own lease documents stating they operate under those same rules.We were also pressured for additional money and told our rent was unpaid, which we disputed based on our understanding of the agreement. The overall tone felt intimidating, dismissive, and inappropriate — especially for young renters trying to understand and assert their rights.This experience caused significant stress and left us feeling unheard and unsupported. I would strongly encourage other renters to document everything and seek independent advice when dealing with this agency.
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