Review Time
I am really disappointed with recent inspection which was a no show by Sanjay Bhuva. We got multiple messages and emails confirming this viewing until today morning.
We came all the way from Joondalup for this one inspection I had to miss my PTE exam which costed me $500 because we desperately need a house to rent and hence prioritised this specific viewing. There were other people waiting as well we waited for 30 mins and no one was there. No calls were answered and it has just wasted our time, energy, money and efforts. A small update about cancellation would have been helpful. I regret wasting my time and I need compensation for waste of time and for wasting my English exam.
I am really disappointed with recent inspection which was a no show by Sanjay Bhuva. We got multiple messages and emails confirming this viewing until today morning.We came all the way from Joondalup for this one inspection I had to miss my PTE exam which costed me $500 because we desperately need a house to rent and hence prioritised this specific viewing. There were other people waiting as well we waited for 30 mins and no one was there. No calls were answered and it has just wasted our time, energy, money and efforts. A small update about cancellation would have been helpful. I regret wasting my time and I need compensation for waste of time and for wasting my English exam.
My experience with Simon Peisley / Certainty Property was deeply distressing and unprofessional. During a phone call, I informed him that I was recording the conversation for my own records and to protect my rights. He responded by saying he would end the call and then misrepresented my words by claiming I was calling him a “threat,” which I never said.Throughout the call, I was repeatedly spoken over, shushed, and not allowed to finish sentences. When I raised concerns based on Consumer Affairs Victoria guidance, I was told that Consumer Affairs was “wrong,” despite the agency’s own lease documents stating they operate under those same rules.We were also pressured for additional money and told our rent was unpaid, which we disputed based on our understanding of the agreement. The overall tone felt intimidating, dismissive, and inappropriate — especially for young renters trying to understand and assert their rights.This experience caused significant stress and left us feeling unheard and unsupported. I would strongly encourage other renters to document everything and seek independent advice when dealing with this agency.
We own a property and had Certainty Property as our agent. They are dishonest and have no idea what they are doing. The agent thought our place was rented when in fact it was vacant. They did not maintain it so that it would be suitable for inspection. It was vacant for months and when we decided to go to another agent, their idea to find a tenant was to advertise below market rate. They made it very difficult to change agents. They were taking a fee without providing a service. Meanwhile all the agent could do was talk herself up, but could not provide the goods. Our new agent had the place rented within the week. My advice, steer clear!
1 star because I can’t give a zero. Completely incompetent property management company. Our tenant complained 18 months ago that the dishwasher was broken, despite numerous emails and attempted phone calls the dishwasher is still unfixed. No longer covered by warrant so I asked for Certainty to pay the cost due to them not fixing whilst under warranty even though they were aware of it. Certainty declined to do this however offered to waive some fees for lease renegotiation. Lo and behold the following week charge us for the fees that promised to waive. They have paid invoices twice, leaving us with the out rental income for a period, refusing the reimburse this cost to us. They then stated we needed to arrange gas, electric and smoke alarm checks as they were “overdue”. I authorised this then realised that they had charged us for the same checks only three months previously. They take no responsibility for their mistakes and take no action to rectify problems. Avoid this company at all costs.
⭐️⭐️⭐️⭐️⭐️ Puppy Haven ReviewWe got our Dachshund puppy from Puppy Haven, and we are completely in love! From the moment we brought him home, he’s been such a happy, healthy, and loving little guy. You can tell he came from people who truly care about their puppies.The team at Puppy Haven was so kind and helpful the whole way through — they answered all our questions and made the process really easy. It’s clear they put a lot of effort into raising well-socialized, well-cared-for pups.Our little Dachshund has brought so much joy into our home, and we’re so grateful to Puppy Haven for helping us find him. Highly recommend them to anyone looking for a new furry family member! ❤️🐾
If there was a negative score I would give it. These guys are unprofessional, they chose when they want to respond, they are unethical. They didn't even lodge my tenants bond and kept it in their trust account!!! And then told me I had to go to VCAT to get it and this was only discovered when the new agency was looking at the transfer of the bond! The tenants left due to not having hot water for weeks during winter with 2 young kids. They are belligerent, will not accept any responsibility and will deflect the blame onto you for miscommunication. How do you miscommunicated to the landlord that they have not received rent for months. And the rental guarantee is not worth the paper it's on as they procrastinate and shirt around the issues and find a loophole so as not to pay. Given the turnaround of staff and some ex staff who have told me to get out while I can, is testament to their culture or lack of it.You end up doing all the work and pay them just so they can hold you money! There is no discipline in the structure and processes. If you look at the app they give you, everything is on progress for all maintenance work even though it is a year old and routine inspections are all overdue! You will regret using them. I have only written a review after reading all these on product review and here and i wouldn't wish for anyone else to go through this stress!If you want to save yourself a level of anxiety both mentally and financially I would recommend you go to a more prominent and professional real estate agency who have the interest of both landlord and tenant as their mantra.
Poor communication and terrible property management. Multiple tenant repairs went unaddressed for months. Overpriced contractor quotes and repeated admin errors took weeks to fix. After leaving a truthful review the CEO then called and harassed us in attempt to have us remove the review. Stay away!
I have been with Certainty Property for just over 2.5 years. For about 2 years, the comms has been atrocious and below minimum standards for any company. However, within the last 5 months, I have been dealing with Nishrat Bano - Assistant property Manager. My dealings with her has been top notch. She showed empathy where due and was beyond reproach.
Did a job for this mob, they are not paying because they no longer manage the property even though the invoice was sent and dated at a time when THEY DID MANAGE THIS PROPERTY.To any trades person who receives a work order from the group, BEWARE YOU MAY NOT BE PAID.
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