I have previously inquired about who will cover the courier charges. Please refrain from making excuses regarding your status as a new company. Your business practices are unjust. You are charging customers, yet when items don't fit, there is no proper refund policy in place. This situation is intolerable. I am ready to report this issue to the relevant authorities for unfair business practices. Upon reviewing your website, I found a listed address and phone number that seem to be misleading if there are no responses or if the address is invalid. I have proposed two reasonable options: 1. I will return the parcel to the original pickup location, or
2. You refund 75% of the amount, allowing me to keep the parcel. Please confirm which option you will choose immediately. If I do not receive a satisfactory response, I will escalate this matter without hesitation. Thank you.
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