Ordered a washing machine part in August and received an order confirmation stating that I would receive tracking information soon. Tracking information was never sent, and I never received the part that I ordered. Trying to contact their customer service is completely fruitless - I’ve tried to get ahold of them 5 or 6 times and have never spoken with a person or received the promised callbacks. The money has been paid, and I have no recourse for a refund as I authorized the payment. I would strongly advise caution in ordering as in the event of an issue, it seems unlikely you will ever get a resolution.
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