Unacceptable service! I reached out on December 5th at 1:00 PM, and now it’s December 8th at 7:00 PM without heating! No assistance was available over the weekend. An engineer came today at 9:00 AM, diagnosed the issue, and the necessary information was emailed at 2:24 PM, but they require 24 hours to approve the estimate? They barely meet the definition of 'emergency'. Communication is abysmal! The phone team is 'not allowed' to contact the 'back office team' for follow-ups! This company is a complete joke.
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CET is a leading provider of Home Emergency solutions to UK insurance companies, supporting over 3 million customers across the UK. We deliver a full range of specialist property repair services including emergency repairs in the home, drainage survey, excavation and reinstatement and subsidence investigation.
Since 1988, we have built a reputation for excellence due to the commitment of our 250 strong team of experts, focused on delivering an exceptional claims journey through technology and innovation.
Speed and simplicity are assured through the stringent management of our Contractor Network of over 3,000 independent, accredited engineers across the UK and Northern Ireland. Continuous investment in new technology has also ensured CET has remained at the forefront of providing excellent customer experience and transparent claims handling. See more
