In 2024, we had a wonderful stay previously, making this year's experience at the residence particularly upsetting. There was no reception, no access to the lounge or relaxation area, and several key facilities were malfunctioning (heating, lighting, ski room, Wi-Fi). The apartment was cold on arrival, and issues persisted throughout the week. Although the on-site staff were friendly and tried to help, their efforts were not enough to resolve the underlying problems. Most frustrating was the lack of a meaningful response to our complaints; we only received automated marketing messages after our stay. This is unacceptable given the price and the commitments made. It's truly disheartening, as the service used to be much better.
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Au cœur de sites touristiques de référence, nos 32 résidences vous offrent un choix exclusif de destinations prestigieuses. CGH cultive le Confort, la Générosité et l'Hospitalité en vous proposant de vivre des vacances d'exception dans des appartements spacieux et chaleureux, associés à des prestations inspirées d'un service hôtelier de qualité. Nos équipes, soucieuses de chaque détail, veillent à ce que vos vacances en famille ou entre amis soient centrées sur votre bien-être et votre sérénité.See more
