In 2024, we had a fantastic experience previously, making this year's stay at the residence particularly disheartening. There was no reception, no access to the lounge or relaxation area, and multiple essential facilities were not functioning (heating, lighting, ski room, Wi-Fi). The apartment was cold upon arrival, and some issues continued throughout the week. While the on-site staff were friendly and accessible and did attempt to assist, their efforts fell short of addressing the structural problems. Most frustrating was the lack of a meaningful response to our complaint emails; we only received automated marketing messages after our visit. This is unacceptable considering the price and the promises made. It's truly disappointing, as the service was previously much better.
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Au cœur de sites touristiques de référence, nos 32 résidences vous offrent un choix exclusif de destinations prestigieuses. CGH cultive le Confort, la Générosité et l'Hospitalité en vous proposant de vivre des vacances d'exception dans des appartements spacieux et chaleureux, associés à des prestations inspirées d'un service hôtelier de qualité. Nos équipes, soucieuses de chaque détail, veillent à ce que vos vacances en famille ou entre amis soient centrées sur votre bien-être et votre sérénité.See more
