I am extremely disappointed with the service provided. The customer support is terrible, requiring us to reach out every time, and we were put on hold for 20 minutes each time. There was a lack of communication regarding the car rental; they paid for two weeks, but the vehicle hadn't even been assessed. The representatives did not respond to the rental agents, leading to funds being deducted from our account. After returning the car, we received no refund even after a week. When we contacted the service again, we discovered they had extended the rental without informing us. No apologies were offered. I cannot recommend this service.
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Australian insurer providing workers compensation, personal, rural, business and car insurance policies.