UPDATE: I have just contacted my bank, which has confirmed that the amount has been debited from my bank account. I have also sent you a copy of the debit note by email.I would like to receive confirmation that everything is correct and that I am therefore entitled to the payment.Good morning,I'm not usually someone who writes reviews, but I would like to share the following with you.I am a regular gambler, especially on sports. I enjoy it. I don't complain when I lose because when you gamble, there is always a chance of losing. I make regular deposits and normally this always goes well. I make payments via Ideal.Last Monday, I made a deposit and played a game, and this time I won, which was great. I immediately requested a withdrawal and read on the Chachabet website that this takes 1-3 days to process.To my surprise, I received the email below this morning.Dear Player,We have reviewed your account and noticed that some of your deposits were initially reflected on your account but, upon receiving the final deposit status, the funds were not received by us. Specifically, the following transactions were affected:RRN: 9UVMQYIP PAYMENTThis means that, unfortunately, we did not receive the actual funds for these deposits.To proceed smoothly, we kindly ask you to:Contact your bank to clarify the situation regarding these transactions. We have attached the relevant information, including deposit amounts and RRN, so you can provide accurate details when speaking with your bank.Authorize us to deduct the amount of these unreceived deposits from your current withdrawal request or balance, or deposit the missing amount so that you can continue using our services without interruption.Once this is resolved, you will be able to withdraw your funds and continue playing without any issues.We greatly appreciate your cooperation and understanding. Please review the attached information and let us know how you wish to proceed. Thank you for your attention to this matter — we look forward to your response and are here to assist you if needed.Warm regards,ChachaBet Payments TeamI contacted my bank directly and actually made the transfer. I have now sent the screenshot to Chachabet for confirmation. It is, of course, strange that I received the money directly into my account and played with it, and now Chachabet says they did not receive it. That is obviously not true.I am waiting for a response and if it turns out to be a misunderstanding, I will of course remove or amend this review. But for now, be warned because they are currently blocking my withdrawal, which is not right.I will write a new update and post a review here every day.
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