Review Time
I was have 20k but I can’t withdraw my money because they say the money i deposit is not received on them account so how i get the money i deposit on my account so i can get fast but take money out can’t and sure if i can take my money out what i go do keep playing to I lost 20K
I have been playing at the platform for a long time and my experience has generally been positive. However, I am facing an issue for the first time, which is why I am writing this review to seek clarification. Recently, I won money on slots and requested multiple withdrawals. Initially, the withdrawals were marked as pending, but later they changed to refunded. The funds returned to my balance, but they have not been transferred to my bank account. Currently, I am waiting on three withdrawals. A fourth withdrawal indicates that the merchant has refunded the transaction, with a note that it could take up to 30 days. I am somewhat confused about what this means and what I should anticipate next. I would like to understand: • Why are the withdrawals being refunded instead of being paid out to my bank? • Is there any action needed from my side? • How long does the withdrawal process typically take in this case? I hope to receive clarification soon, as this is a new experience for me and I would like to continue playing with confidence. P.S. I will adjust the rating once the issue is resolved. :D
I have been playing at Chachabet for a long time and until now my experience has been positive. This is the first time I am encountering an issue like this, which is why I am writing this review to ask for clarification.Recently, I won money on slots and requested several withdrawals. The withdrawals first showed as pending, and then changed to refunded. The funds appeared back in my Chachabet balance, but they were not transferred to my bank account.At the moment, I am waiting for three withdrawals. A fourth withdrawal shows a message saying that the merchant has refunded the transaction and that it can take up to 30 days. I am a bit confused about what this means and what I should expect next.I would like to understand: • Why are the withdrawals being refunded instead of paid out to my bank? • Is any action required from my side? • How long does the withdrawal process normally take in this situation?I am hoping this can be clarified soon, as I have not experienced this before and would like to continue playing with confidence. Ps I will change the stars when issue fixed :D
I am writing to express my utter dissatisfaction with the continuous, unjustified delays in processing my refund, initially promised on September 18, 2024. Despite my repeated attempts to resolve this matter amicably, your company has failed at every turn to honor its commitment, instead offering evasive excuses and hollow assurances. This behavior is both unacceptable and unprofessional, and I will not tolerate it further.In your initial response, you attributed the delay to “technical difficulties” with your payment provider, assuring me that this issue was under resolution. This explanation proved to be as empty as the subsequent excuses I received. Later, you claimed an “unusually high volume of inquiries” was impacting your legal department and offered yet another vague promise to “investigate.” However, these repeated assurances have amounted to nothing but false promises.The final breach of trust occurred when I attempted to escalate this through my VIP manager, only to be redirected back to email support—where my messages have since gone unanswered. Your “dedicated support” has utterly failed to provide any meaningful resolution, accountability, or even the courtesy of a transparent explanation. This ongoing lack of responsibility in handling such a straightforward matter demonstrates a shocking disregard for your customers.At this point, I am no longer willing to accept any further delays, deflections, or neglect. I demand immediate and unambiguous confirmation that my €935 refund is being processed and that no additional excuses will be provided.Failure to address this issue promptly and professionally will leave me no choice but to pursue all available avenues, including formal complaints to regulatory authorities, consumer protection agencies, and potential legal proceedings. I will also ensure that your company’s ongoing negligence is highlighted publicly on every relevant platform.They act like they want to solve it but will ignore every email you sent and ignore you on chat. Also blocked me on twitter 😂Their community manager is a catfish using pictures of a handsome brazillian celeberty
UPDATE: I have just contacted my bank, which has confirmed that the amount has been debited from my bank account. I have also sent you a copy of the debit note by email.I would like to receive confirmation that everything is correct and that I am therefore entitled to the payment.Good morning,I'm not usually someone who writes reviews, but I would like to share the following with you.I am a regular gambler, especially on sports. I enjoy it. I don't complain when I lose because when you gamble, there is always a chance of losing. I make regular deposits and normally this always goes well. I make payments via Ideal.Last Monday, I made a deposit and played a game, and this time I won, which was great. I immediately requested a withdrawal and read on the Chachabet website that this takes 1-3 days to process.To my surprise, I received the email below this morning.Dear Player,We have reviewed your account and noticed that some of your deposits were initially reflected on your account but, upon receiving the final deposit status, the funds were not received by us. Specifically, the following transactions were affected:RRN: 9UVMQYIP PAYMENTThis means that, unfortunately, we did not receive the actual funds for these deposits.To proceed smoothly, we kindly ask you to:Contact your bank to clarify the situation regarding these transactions. We have attached the relevant information, including deposit amounts and RRN, so you can provide accurate details when speaking with your bank.Authorize us to deduct the amount of these unreceived deposits from your current withdrawal request or balance, or deposit the missing amount so that you can continue using our services without interruption.Once this is resolved, you will be able to withdraw your funds and continue playing without any issues.We greatly appreciate your cooperation and understanding. Please review the attached information and let us know how you wish to proceed. Thank you for your attention to this matter — we look forward to your response and are here to assist you if needed.Warm regards,ChachaBet Payments TeamI contacted my bank directly and actually made the transfer. I have now sent the screenshot to Chachabet for confirmation. It is, of course, strange that I received the money directly into my account and played with it, and now Chachabet says they did not receive it. That is obviously not true.I am waiting for a response and if it turns out to be a misunderstanding, I will of course remove or amend this review. But for now, be warned because they are currently blocking my withdrawal, which is not right.I will write a new update and post a review here every day.
Worst casino I ever Sign up. They literally banned me from casino for cheating. I haven't done anything against their rules. I won like 300 EUR of sport betting and they think that's cheating. Also their withdrawal time is awful. Never received withdrawal before 2 days. Please stay away from this casino.
At first glance I wasn’t sure what to expect, but the platform turned out more organized than it looks in screenshots. Navigation between slots, live games and the cashier is straightforward once you get used to it. I do still read the terms carefully before touching any bonus, yet regular play has felt honest and predictable.
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