I have been playing at the platform for a long time and my experience has generally been positive. However, I am facing an issue for the first time, which is why I am writing this review to seek clarification. Recently, I won money on slots and requested multiple withdrawals. Initially, the withdrawals were marked as pending, but later they changed to refunded. The funds returned to my balance, but they have not been transferred to my bank account. Currently, I am waiting on three withdrawals. A fourth withdrawal indicates that the merchant has refunded the transaction, with a note that it could take up to 30 days. I am somewhat confused about what this means and what I should anticipate next. I would like to understand: • Why are the withdrawals being refunded instead of being paid out to my bank? • Is there any action needed from my side? • How long does the withdrawal process typically take in this case? I hope to receive clarification soon, as this is a new experience for me and I would like to continue playing with confidence. P.S. I will adjust the rating once the issue is resolved. :D
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