I’ve had two orders with this company, and both were incredibly frustrating. The products themselves aren't the issue, but the customer service and overall ordering process are quite poor. My first order was about a year ago. I pre-ordered the Prime glasses, thinking—like anyone would—that the company had a certain number of units ready for early customers. Instead, it became obvious they were using the pre-order funds to begin production. I received excuse after excuse: “We don’t have the product yet,” “Manufacturing is delayed,” “We didn’t make enough,” and so on. It took nearly 1.5 to 2 months for my order to arrive. They attempted to make amends with a small refund and a free gift, which I appreciated, but the overall experience was disappointing. Fast forward to this year. When the Infinity glasses were released, I thought they would have resolved these issues. I was wrong—same problems repeated. I pre-ordered again, only to be informed that they hadn’t made enough and had already sold out of the pre-order… yet they continued to sell it. The same excuses, the same delays. In short: don’t expect a genuine pre-order experience or timely delivery from this company. It seems they prioritize collecting funds before starting production, then scramble to explain their shipping failures. If you’re looking for similar products, consider shopping elsewhere. This company clearly struggles with their processes.
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At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
