We had a very bad experience with these folks. Except for the installer/builder I could not even rate one star. Starting with the salesman who over promised things like a finished floor, removal of a concrete pad and the start date. I truly don’t think he knew what he was selling. They were over 30 days late for the start of my sunroom. This is no big deal except when you make this big of a purchase you want the thing now. Once started, the installer was great and did an excellent job. Finishing was another story. “We don’t do floors”, was the answer to my quire on the floor. Unfinished underlayment is not my idea of a quality job. I expected more from Champion. Here again the salesman fell short. The original quote called for a 6-foot deck, suitable for a grill, off the door and a step down to the grade landing. Well, the 6 foot would have placed the railing right in the middle of the door. No one thought..... Getting that extra foot was a chore. Champion finally agreed at no additional cost. The room was built on a raised deck to match the elevation of my back door. This left an exposed under area that needed to be enclosed to keep animals out and make the project look good. I was quoted $950 for this skirting which I turned down. A lot of money for a small job. In the end I think they pulled the installer a day early. The cleanup of the site was minimal. Landscaping was not returned to a preconstruction look. They left piles of rock that I specifically asked to be moved laying where they dug them up. A large electrical conduit that I had used to run a hot tub was left partially buried by the landing concrete and strung all over the landscape. Additionally, there were sone minor electrical raceway finishing touches that needed attention. It's the little things that I thought Champion stood for. Over the course of this build they fired the salesman and the construction manager. Probably a good move. I was now dealing with a regional guy who, with a little understanding and probably two hours of labor, would have made me a happy camper. Instead, I was forced to call repeatedly to get my project closed out. Finally, the regional guy came back with a quote of $2,500 to move the rocks, conduit and install the skirting. I was not happy. I learned today that the building permit is still open and awaiting final inspection. This is from FEBURARY! Not what I expected from Champion!
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
