championwindow.com

7-11-22: We order a storm door (front) & sliding glass door (back) through James of Champion Windows

7-11-22: We order a storm door (front) & sliding glass door (back) through James of Champion Windows. He is charming; just the kind of person you want representing your company on Day 1. Unfortunately, ALL THE OTHER DAYS THAT WILL FOLLOW are a sharp slope downhill at breakneck speed until you find yourself, more than a year later, with work still undone, major depression, & a mounting collection of photographic evidence of damage done to the front & back of your home/property.

I made a fatal flaw. I looked at the Google stars/# of reviews & concluded that CW was sufficient to do the work. What I should have done was pull up all the 1-star reviews & look at the clear pattern. I should have checked the Better Business Bureau (BBB) (where they have an F rating!) to see ALL the unhappy people that CW has bilked of their deposits, only to leave the work undone, read about damage to property, insincere promises, & SUBCONTRACTORS they use to do the work. Now that I’m in this predicament, it seems evidence of CW’s neglect, delaying tactics, & property damage is everywhere. They have been sued multiple times & the number of filed complaints against them at the BBB exceeds 150!

9-21-22
Raccoon-like 3rd party subcontractor [who looks like an ex-con and is confusingly aided by his surly teenager] dismantles our door, throwing parts of it into my flowerbeds which his kid has already trampled. Says OOPS, they sent the wrong door. This one opens to the opposite side. Old door is now in pieces. Guy puts door on opening the wrong way. He then rips our old front storm door off with so little care that he peels the paint off the molding, leaving a severely paint-stripped mess. Worst part: he didn't cop to the damage or mention it to ANYONE. He damaged my home & skulked away. He also spotted our floors with an industrial adhesive which would not come off with cleaners, Mr. Clean sponges, or even alcohol.

9-22-22
Install Mgr JW gives me the option to flip the door they just put in OR order a brand new sliding glass door (SGD). I said, "If you're asking me which I want, I want a brand new door that is exactly what we initially ordered." Calls later, backpedals & says they will just flip current SGD. Why did he even offer a choice? [NOTE: JW was fired early in 2023 due to his falsifying of orders/lying to customers. This according to current branch manager.] ANOTHER DOOR MUST BE ORDERED.

11-02-22
Techs flip the SGD so they open to the proper side. Multiple problems/concluded that doors are not reversable. Locks don’t line up, door handle isn’t switchable without losing ergonomics & function, screen latch is now 6 inches lower.

1-25-23
JW texts an update: still waiting on SGD. Expect it in 2 wks. I also have txts to JW going back MONTHS where I have had to repeatedly ask for the keys to our new front storm door which never made it to us from the fired worker's pocket. JW says keys are gone/lost & he will have to install a new handle, which he has. Great! Can I have them??

3-22-23
Call from CustSvc, saying THERE IS NO DOOR ON ORDER & confusing an already complicated situation by introducing some non-existent issue of my wanting "blinds" for the sliding door & THAT was the reason for the delay. They were waiting for me to decide. WHAT?? The word "blinds" was never mentioned by ANYONE, EVER in our dealings & in fact I hate blinds & would have declined that feature if it had ever come up WHICH IT DIDN'T.

4-14-23
Guy RE-ASSESSES SGD. Says he will finally bring & install new front storm door handle & give us keys. He shows up without either. Says he has to RE-ORDER.

5-30-23
Tech replaces SGD. Screen door still upside down. Rep in PA calls: "Your new front storm door handle HAS JUST BEEN ORDERED." They told us they ordered this 6 wks ago! MORE LIES.

6-02-23
Screen door is installed FINALLY completing HALF of what we contracted for 327 DAYS AGO.

6-20-23
Keys/front storm door handle replaced. Handle is MUCH PUNIER.

7-14-23
CW invoices us for final balance. 369 DAYS FROM START TO FINISH ON 2 DOORS.

Date of experience: Mar 31, 2026

I will start with this. From the guy sent out here to measure my window. He measured incorrectly. Wh

I will start with this. From the guy sent out here to measure my window. He measured incorrectly. When your crew came out to install my window the first time, there was 1 guy to install a 10 ft window. The window was measured incorrectly so it was 3 inches short on both sides for length, and short almost 2 inches for width. The installer got an attitude when I asked about the window being short. So another window was ordered. The day of the install for the new correctly sized window was canceled because of a broken sash. Now today I had an appointment for 8-12 for this window to be installed and no one showed up. I have been waiting for weeks to get this fixed. I have holes in the front of my house where my old bay window is that have been subjected to the elements. I took a vacation day from work for this to happen and no one showed up. If I did my job the way your company has with my window installation I’d be fired. Completely unacceptable. Unable to get a hold of the project manager Julius Tyler to get this resolved. I will never use your company again.
Do better champion.

Date of experience: Mar 21, 2026

No show, no window

I will start with this. From the guy sent out here to measure my window. He measured incorrectly. When your crew came out to install my window the first time, there was 1 guy to install a 10 ft window. The window was measured incorrectly so it was 3 inches short on both sides for length, and short almost 2 inches for width. The installer got an attitude when I asked about the window being short. So another window was ordered. The day of the install for the new correctly sized window was canceled because of a broken sash. Now today I had an appointment for 8-12 for this window to be installed and no one showed up. I have been waiting for weeks to get this fixed. I have holes in the front of my house where my old bay window is that have been subjected to the elements. I took a vacation day from work for this to happen and no one showed up. If I did my job the way your company has with my window installation I’d be fired. Completely unacceptable. Unable to get a hold of the project manager Julius Tyler to get this resolved. I will never use your company again. Do better champion.

Date of experience: Mar 21, 2026

Super mad about this company

Super mad about this company After spending closed to 24 K to replace my window now I can’t claim the expense on my taxes because the company is not up to date and doesn’t have a manufacturing number that the IRS is required for tax returns 😡😡😡

Date of experience: Mar 18, 2026

Mark and his Raleigh team were amazing!

Date of experience: Mar 12, 2026

Non custom “custom” doors

Ordered a “custom” door with built in dog door. Received a plain door. Was told someone would be out to cut a hole in my brand new “custom” door and install the dog door. I could have done that. 4 weeks of various excuses about not receiving the correct dog door and they have now totally cut off contact with me. So I have a 5k door that’s uglier than the original and still no dog door. This company is a scam. Don’t let the fancy salesman fool you. When it comes to the product and service it’s total crap.

Date of experience: Feb 22, 2026

Wayson out of Lexington came out and…

Wayson out of Lexington came out and did an excellent job presenting the Champion window solution. When he left I didnt have any questions. He was thorough, the next logical question is the next thing he is showing. I felt very confident I understood what I needed to know about windows.

Date of experience: Feb 12, 2026

Doesn't quality for energy efficient tax benefit

We just returned from the tax office. After scouring the internet and waiting on hold with the Champion home office to get the pin that would authorize our tax break, we discovered that Champion doesn't qualify for the energy efficient tax break due to its low UV rating. In addition, we've experienced the frustration others have complained about: very poor communication and service delays. So far we've had no big issue with our doors or windows (though not impressed with the screens) but not at all happy to see the bad reviews on its warranty since we live in a hurricane zone.

Date of experience: Feb 11, 2026

Take of two windows

Ordered two windows. A bay in the front and a garden in the rear. Were told that these were the highest priced in their line up.Measured and after several weeks they came to install these. They cut through an electrical line in the front room during installation And then tore out sheet rock to fin a new electrical line. Leaving unfinish fry wall and tons of silicone filler at the joining surface topping the window. Kitchen window was ok but when the opening mech failed they wanted $135.00 for a service call on a lift time warranty window .Save time and money and go Anderson

Date of experience: Jan 16, 2026

Bad customer service

I will not do business with your company.

Date of experience: Jan 13, 2026