A revised review... My initial impression of Champion Windows was fairly positive. I signed an original contract on March 22, 2024, to have three (3) large sets of windows installed instead of all 10 of my existing windows. However, even after having the sales rep (Brad, a very nice man) come back to my house on March 28, 2024, to revise the contract changing the style of those three (3) windows, thus saving me $125 per window, I determined that the project was not going to significantly benefit me financially, since the length of time it would take for me to recoup my investment would be beyond my life expectancy due to my age. (Understand, that the only reason I even considered the project in the first place, was based on the advice of the HVAC company that installed a new HVAC system, who informed me that due to my single pane windows with only storm exterior windows, there was substantial heat and cold transfer (loss) which would shorten the life expectancy of this expensive new system. Therefore, I called Champion.) However, after carefully weighing the cost vs benefit, and not being able to justify the project, since I really needed to replace all 10 windows not just three (3), I called the Champion sales rep (and then the company) to cancel the project - prior - to the day they were scheduled to come to take the official measurements on April 2, 2024, (based on an email from Champion informing me of the date they were scheduled to send out their installers). This was after I had put the required deposit of 30% down toward the project. It was on April 1, 2024, which was just after the Easter holiday weekend of March 31, 2024, and less than 3 business days after I signed the revised contract, I had “buyer’s remorse,” and wanted to cancel the project despite the slight cost reduction. However, I was told that it was too late to get my deposit back based on the initial contract date, which I acknowledge is clear enough, but if someone revises a contract, I feel that the revised date should be the determining factor, especially because the company never sent out the measurement team, and therefore they should not have fabricated the windows, (which they should not have been able to do with only preliminary measurements from the sales rep and according to company policy based on the schedule from their email to me) they should have incurred little expense, and I was only asking for a portion of my deposit to be refunded. Sadly, my request was flatly denied, stating that if they made an exception for me, it would set a bad precedent. I understand their position, and apparently, I have no legal recourse. However, I am a senior citizen living only on a very modest SSA retirement, and I am on Medicaid as well, because I cannot even afford the monthly Medicare premium, so given my situation, why would they not be willing to return even a portion of my deposit. I am sure they make quality windows, (and other products) but even if my financial situation changes and I ever decide to do any upgrades in the future, based on my experience, I would NOT choose Champion Windows. Buyer beware!
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
