First I must say the actual workers that worked on our project were great, the actual product turned out great as well. The reason for the 1 star (if I could give 0 stars i would have) is due to the salesman and project manager.Our salesman Tim Copley, came to our houses to give us a quote to do a new covered patio. He was here approx. 2 weeks before we were to get our concrete patio poured. Tim told us that the dimensions of our concrete patio were perfect and that Champion would dig and pour the support caisson outside of the new concrete patio. When the project manager came to do his measurements of the job, he said they could not do the supports outside of the patio and they would have to cut 1'x1' squares out of our brand new patio to dig and place the supports. To pay for this project, we decided to finance it through a company called Green Sky that Champion recommended. We needed to get our HOA approval, which took 6 weeks, prior to any work starting, Tim Copley was aware of this. I asked Tim if we would have to start making any payments to the finance company before we got HOA approval and Tim told us "absolutely not". 2 weeks after Tim came and gave us our quote we received our 1st bill from the finance company. I called Tim right away and he stated that we did in-fact have to make payments before the HOA approval and if the HOA denied our project that Champion would work with the finance company to refund us our payments.Once we finally got the HOA approval, late June, we were told that everything was running through Champions engineering dept. and that they had filed for the permits and they were starting to fabricate every part that was needed for our project. After not hearing from anyone, the last week of August we got ahold of our project manager, Greg Pilbeam. Greg said that they were waiting on engineering to finish and that they had just now applied for the permits. Work at our house finally started the 1st week of September. They usually had only 1 guy out at our house working. He would tell us he would be back the next day and we wouldn't see him again for several days. We would contact Greg to see what was going on and all he would say was that he had to have them go and work on other jobs. The total time Champion spent at our property was over 4 weeks, this is counting all the days that they never showed up. Half the time they came, they would only work for an hour because they didn't have enough materials or had the wrong materials. I asked Tim Copley for the contact information for the person who was in charge of his branch and to this day, Tim has never given me anything.This job should have been completed in 4-5 total days from the first time the workers came to our house. We never were apologized to for them dragging it out so long. I would NEVER recommend this company to anyone. I work in construction and every homebuilder, contractor and homeowner I meet, I will tell them exactly how bad this company is.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
