We ordered 6 vinyl replacement windows 4/28/22. 1-1/2 years later, our order is still not complete. So far we’ve had 10 appointments. We’ve worked with 5 install techs, 3 customer support reps, 2 supervisors, and even the Regional Operations Manager. From top to bottom the people at Champion Windows are incapable of doing their job correctly.After the initial install I noticed 2 of the frames were cracked and all the trim on the screens were the wrong color. A new order was put in and this is when our experience with Champion fell apart:1.) The techs arrived with the wrong products 5 different times.2.) After the first 3 mistakes we had 0 communication from Champion – no order confirmation, no update, no apology. I needed to call them to get any info.3.) When trying to figure out the issue, Customer Support told me 7 separate times that they would call me back. They never did–this includes the supervisors and Regional Ops Manager.4.) The last visit they triple checked the order was correct but the warehouse still got it wrong. The tech also didn’t bring the right equipment and left the job unfinished.5.) One tech broke a sash. Another broke a frame that was previously fixed by another tech.They are handling this situation like it happens a lot. There’s no sense of urgency. No follow through on communication. No concern about the time I wasted staying home from work to make these appointments. They’re not doing anything to make this right except for telling us they’ll get it right the next time…and the next time…and the next time.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
