Our sales person did an okay job working with us prior to installation; however, installation was awful. The original install of the two windows in our condo took place on July 26. The interior caulking job looked worse than what I might have done. The installer also told us that inspections were now done by pictures sent via email so we didn't need to have the City come out to inspect. His work was so poor ... there was a gap between the top of the window and the brick opening for the building in both windows he installed. There is no way the work would have passed an inspection. Champion did make arrangements for the windows to be re-installed in the same week. However, there were several issues that needed to be dealt with prior to the work finally being completed on Aug. 21. And we did have a City inspection because the first installer was not correct when he said we didn't need to do this. We received a bill for our final payment before the inspection. We paid a lot of money for the windows and our final payment was $792. We asked for "forgiveness" on this final payment due to the problems with the original install and completion of the second install and all the corrections that needed to be done after the second install. $792 is a small amount to Champion but is a big amount to us. We told Champion forgiving the final payment would go along way in providing good customer service. Their response was that they don't do adjustments or price reduction to contracts after the sale and also said there is no warranty on the windows until contracts are paid in full.Also, our condo association requires casement windows with a "crank out" handle. The handles on Champion windows are very cheap. I've seen handles on Andersen windows that are far superior.We highly recommend working with a company other than Champion.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
