Worst customer service I have EVER experienced period! Yes, they are less expensive, but it's not worth the headaches to save a little, trust me! Stay as far away from this company as you can. Ordered windows & a door in December of 2022 & we're still fighting with them. We had billing issues from the get go & I had to threaten a lawsuit when no one would respond to my emails for four months! When the door was finally installed it broke the same day, June 16th. I reached out to our sales person who said he would take care of it & nothing. On August 21st, I again threatened legal action & the response was "Oh, did you want me to put in a service request"? Seriously! At that point I decided that I would rather just go outside of Champion Windows & have it repaired by someone else. Then I receive a threatening letter from their office manager stating that if we don't schedule the service they will send the parts back & then charge us when they have to re-order! So it's ok for them to blow us off for two months & then they have the gall to threaten us! Also, they haven't been out to the house once since the installation so exactly how did they order parts without even assessing the damage? I filed a complaint with the Better Business Bureau and their response was that I wasn't their customer, my husband was so, they refused to speak with me. He had to refile the complaint even though we made the decision to purchase together as most couples do. I hadn't paid for the door portion of the bill because of all of the problems and today I receive another threatening letter saying they are going to file a lein on my property if I don't pay immediately for a broken door. All I can say is stay far, far away from Champion Windows of Colorado Springs. They are absolutely horrible to their customers!
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
