After my previous mixed review, I was contacted by Corey Gamer, the new Cleveland Installation Manager, regarding my survey comments in April 2024.The issue was continued leaking of our Champion patio roof that has had persistent leaking during heavy rainfalls since installation in December 2015. Also, there had been faulty caulking of the roof back in April 2021. This was discovered in September of 2023 when I sent photos of this faulty caulking.Corey expressed his concern over the lack of follow-up by other Champion representatives and immediately pursued possible solutions. Thanks to his professionalism and persistence, it was determined that roll shingles would be the solution. He obtained pricing for the required materials which I accepted and offered that no labor charges would be made for the installation for which my wife and I were thankful. The roll shingles were installed on June 7, 2024. In anticipation that there will be no future leaking of the roof, at this point we are thankful that Corey diligently pursued this matter for us. As an additional follow-up to my previous survey response with regards to Champion windows which were installed earlier in 2024, those windows have proven to be energy effective. We are hoping that the windows will be cost-effective as well.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
