I recently had an incredibly frustrating experience with Champion Windows, and I feel compelled to share my story to warn others. I overpaid Champion Windows for replacing 95% of the windows in my home, including a huge bay window. From start to finish, the entire process was a nightmare.First, I met with the sales agent and the measurer to confirm the windows that needed replacing and their sizes. However, the measurer lost the information or was simply disorganized, forcing me to schedule a second appointment. This unnecessary delay was highly inconvenient, especially since I needed the windows replaced ASAP to sell my home. When the second measurer came weeks later, I called for an update only to find out the measurements were never submitted. This necessitated a third appointment, causing further delays.Six weeks after I initially paid for the windows, the order was finally submitted. Manufacturing the windows took three weeks longer than promised. Although their contract allowed for timeline changes, the lack of communication and disregard for my concerns was unacceptable. When I expressed my frustration, Tony Baca, the manager, dismissively told me they were not at fault.The situation worsened when the windows finally arrived—eight weeks behind schedule—and the crew shattered four windows that were not supposed to be replaced. They didn't bother to read the order notes and broke every window. When I contacted Tony Baca, he said they would reorder and replace the four windows at no cost. However, when the replacement windows arrived two weeks later, they were installed in the wrong locations!To make matters worse, once the windows were finally installed, they left open seals, damaged drywall, and crooked installations. The lack of attention to detail and overall quality was appalling. I shared my feedback and frustration with Tony Baca, detailing the monetary loss and lack of organization. I requested to speak with his manager, Greg Basham, hoping they would uphold their customer service guarantees. Instead, Tony was incredibly rude and unprofessional, stating they would do nothing to rectify their mistakes. He also refused to let me speak with Greg Basham, claiming Greg had already made up his mind.To all property owners looking for new windows, I strongly advise steering clear of Champion Windows. They will overcharge you and significantly underdeliver in both quality and customer service. Save yourself the headache and look elsewhere.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
