championwindow.com

AVOID Champion Windows for Doors!

If you had Champion do your windows, DON’T let them do your doors! That was the BIGGEST MISTAKE ever. Complaints are being filed with the Southern District Office of the ADA AND the Department of Justice. First, I wanted expensive French Double doors but the salesmen talked me out of them leaving both me and my contractor (who was a preferred provider of the National MS Society) perplexed as the doors I wanted were at least $5,600 more??? Remember that point!installation was May 17 between 1-3pm. Two men showed up at 5:30 who barely spoke English. They spoke in Portuguese for 1/2 hour and started ripping out my old doors—no prep or protection of my property! Halfway thru ripping the doors out, they brought the new doors over from their truck. I immediately noticed that the doors were made backwards. I tried to stop the men, but they would not stop tearing out my old doors. They said, “don’t worry Champion will make this right.” I was livid that I could not reach anybody from the company! At approximately 9:15 pm these men started packing up their stuff, but the door wasn’t completely installed! I asked them what they were doing? They said they were leaving for the night and would be back the next morning to try to install the door handle and lock! I am a 63-year-old disabled single woman living alone on the first floor and they left me with my door jammed, unlocked in the heart of Atlanta Georgia overnight!!!! I dare anybody in Champion Windows to leave their wife, mother, or daughter in a major city in an unlocked house overnight while not being able to defend themselves! The next day a gentleman came. He had to leave a couple of times and come back but did put on the lock (kinda!). I pointed out to him that the workers that came spilt bronze sealant all over my patio rug. They never put anything down to protect anything, but used my furniture/rug as their workshop! Lastly the screen was not installed. The gentleman said he would make a note of that.Champion did make the sliding doors over again. A new crew arrived on July 18th but had no screen! Further, I was asked to move my car out of handicapped parking as that was where they wanted to park! Mind you I was standing there being held up by a Neurological UPWalker! I refused! And, I knew I was in trouble again. When I tried to shut the door during installation, it was so heavy I fell on the floor! Installer: “there’s nothing we can do!” Again no one answers phones! I tried to call between 3-5 pm. No answer. No screen. Sore customer from fall using their newly installed product that would save me money over what I wanted!Champion imported skilled laborers from Brazil but gave them no training. They were constantly trying to read directions from their cell phones to install the doors! They had canned answers. “Don’t worry! Champion will take care of this.” but they could not speak the language.They were not trained and did not know how to install the doors and you want to know why I know this? Because while they got the door handle and lock on the door the 2nd time, the door lock was installed upside down! It was only on August 16th when Champion showed up the third time to finally install the screen that the gentleman noticed that the door handle and lock was upside down. He fix the handle and then he attempted to repair the door another time to get the screen in. In the mean time, February to August deferred interest used. No doors to be able to be open from May thru mid August.Champion doors were solid BUT everything around the doors was done haphazard and flimsy. Most of it was scrap wood, fillers, and cheap vinyl that surrounded my doors, the doors were significantly shorter than the doors I originally had, and the opening to get through the doors was significantly narrower. The tracking was above ground to trip over. NOT RECOMMENDED FOR SENIORS OR DISABLED!!!!!! So I didnt get usable doors, and Champion lost money…why? The salesman! He sold me what was in HIS best interest; not mine as a customer! AND he screwed Champion 4xs: Wrong doors ordered, two installations, lost company sales of $5600 on French doors wanted, AND ONE PISSED OFF CUSTOMER THAT COULDNT AFFORD TO BE CHEATED AND IS FILING A FEDERAL LAW SUIT AGAINST THEM!The answer? Salesman sold me what would turn around HIS commission faster!!!! He didn’t care what the customer wanted nor needed, he did care of the ramifications for his company. I NEVER heard from him again once I signed the contract; not even when the first doors came wrong!This was not a $6600 installation. I hired Champion Windows, but got Joe Shmoe of ABC windows for CHAMPION PRICES!

Date of experience: May 14, 2023