We purchased $52,000 worth of Champion Windows for our home. Only one was defective and confirmed so by three different Champion employees. One side had severe distortion due to wavy glass. This was a picture window in a high traffic area. They refused to replace it. They refused to give us any credit for this window if we decided to just live with it and only offered to replace it with a "piece of glass, available locally". That was unacceptable to us. We purchased a new window, not a repaired window. All attempts to reason with them were rejected. We talked to our sales person, the Office Manager, the Installation Manager, the Regional Manager from Ohio and several other employees from Champion to no avail. Phone calls and texts and emails were ignored. Nobody would help us. They flat out refused to replace this defective Champion window with a new Champion window. They refused to replace it with a genuine Champion product, whether glass and frame or glass package only. Only an inferior locally made window package product was offered. We finally just gave up and paid for the project just to be finished with it. I could not recommend this company to anyone. Very disappointed! To be fair, all the other windows were not bad, installed quickly and work as designed. It was just this one window. Champion apparently does not stand behind their product that has a quality control issue. Beware! Also, our sales person verbally promised a painter to touch-up the caulking on the exterior to get our business but he was either fired or quit so we are going to have to pay for that in addition. This office was in the Boise area. I would advise anyone to avoid Champion Boise completely if this is the way they do business. Update Oct 4, 2023:It's useless talking to these people. They just don't get it. We simply want a new window, made in Ohio, to replace the obviously defective window they sold us. A locally made replacement window of questionable quality is not acceptable. Argon gas is invisible. How do we know it's even in there? The tint needs to match exactly because there is another window just like it several feet away. Both need to match. That's not too much to ask.
Claim your business profile now and gain access to all features and respond to customer reviews.
With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
