To start, I want to say everyone I've interacted with from Champion(minus the door installers) have been professional and kind. I called Champion to have storm doors removed. Champion had previously installed a sunroom window and they had done a great job. I met with a Champion rep on August 2nd, 2022. We signed a deal for two more windows in the sunroom and two storm doors. The windows were installed without issue quickly (before end of 2022). Storm doors were not installed until 3/11/2023. During installation the upstairs storm door was installed with a large gap between the door frame and door. The outside handle was installed upside down. The handle was never fixed, but the installers did fix the gap issues.The downstairs side door was installed without major gaps or issues HOWEVER the travel clips to keep the door screen and glass in place were never removed and the pieces to keep the screen or glass in place by itself was never given to us. We contacted Champion for a service call since the door is slamming and unable to close properly. 3/27/2023 - the installer comes out, lets us know about the missing storm door clips for screen and glass. He does not have the part on hand, and put an order in. He also helped get the door balanced as best as he could to reduce door slamming.5/26/2023 - Scheduled date for part install. Appointment is cancelled since they don't have the part. No follow up on when part will be in.7/11/2023 - Still no update or ETA on when the door will be finished, 116 days since install. Not working with Champion again based on their communication and lack of follow through.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
