It took a week short of two years from order placement to installation completion. It took five months for the windows to be made, and then they didn't make all of them because the factory decided two windows of the same size was a typo and only made one.They took 19 months to level the master bedroom window. They took 12 months to level the kitchen window. Every time they showed up they re-re-re-re-re-replaced all the trim that kept flopping off. They randomly re-made windows that didn't need to be remade and the re-makes were the wrong size.They damaged furniture and belongings.They bled on windows in 2021 during the height of the pandemic and DIDN'T CLEAN IT OFF!One guy brought his dog which dug up my flower bed and barked all day.They caulked weep holes closed, and then tried to say that condensation is completely normal on brand new windows and "mansplain" the concept of condensation when I said he was full of baloney.They threatened to send me to collections since I refused to pay since they didn't finish the install. Once I said go ahead and do that and I'll see you in court. Suddenly the regional whatever of whatever called me and was very apologetic of the train wreck the install had been and the poor communication that transpired and vowed he'd make it right. Yeah, he'd go six weeks without calling. They showed no urgency in addressing anything, and I wasn't paying until they addressed everything, so I didn't care.The installation manager in St Louis lies and gaslights like normal people breathe. The night locks were inaccessible on every horizontal window because they were below the track and he said that's normal. He told me that they will not pull windows and reinstall them. Months later he said that they'd pull a window and reinstall it if needs it. When I called him out on it, he said look do you want to discuss what I previously said or try to move forward? He will try to bully you over the phone, but when he is scheduled to show up and has to meet you in person, suddenly he has unexpected meetings and can't make it. His subordinates all shared stories about his lack interpersonal skills and that he's not just terrible to customers but employees as well.I used to have a positive opinion of Champion and have referred many people in the past, but holy cow has this been a stunning failure from start to eventually finished.Also, I called the phone number the reply suggested and the person I talked to didn't really know what she was supposed to do since I'm already in direct contact with the installation manager and the regional manager, and didn't know who the regional manager's boss is. So Yay for more wasted time! That's probably the one thing Champion has excelled at through this whole process, waste everyone's time.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
