We had noticed that the finish on the inside of our door frame, that had been installed 3 years ago, (factory done) had begun to bubble. I called Champion and they sent someone out in about 2 weeks. We had to wait from December 2021 to September 2022 to get that fixed. Then prior to them coming to do that the keyless entry lock on the same door quit working and I called to see if they could replace that when they came to fix the door frame since that is the main entrance door that we use. Apparently, they had not told the repair person about that, so he did not have one to replace it, but he ordered one. I was called in October and told that it was at the warehouse, and they set an install date for early November. The day of the install appointment the repairman called me and said that he didn't have the lock because it had not come in yet, but they would call as soon as it came in. Three weeks went by and I hadn't heard anything, so I called and left a message with no reply. In the meantime, I have called two more times with no replies. I finally left a FB message and got a quick response this past Monday. The person said they would reach out to the company to make sure they get with me. Not surprisingly, I have not received any type of phone call from them. I am beyond frustrated with their customer service.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
