Champion Windows & Home Exteriors installed a sunroom addition to the house I purchased recently. The sunroom is relatively new; however, with the big rain SC/NC received on 12/15 there was an obvious leak on the metal roof. That leaked approx 2-3 Gallons into my home.I called my realtor to see about a potential warranty and also looked at the permit documents sent over. I discovered the work was done by the above company, so I called. They said that the warranty is 15 years, but when purchased by someone else, the transferred warranty is only good for 1 year. They said someone would call in 48 hours to schedule, but there would be a $120 trip fee.Today, they called me back to schedule and started right off about the trip fee. I said, "No problem." They then said the previous owner of the home will need to call them and transfer the warranty. I asked if a closing disclosure, warranty deed, note, or any other binding legal document to prove my residency would work? They said they needed the owners to call.I explained that, with real estate, the buyer and seller do not communicate and asked if I really need to involve realtors when I have the legal documents necessary to prove this? I also mentioned that other providers, like Morris jenkins (HVAC) and the roofing company (non-sunroom) were fine with the closing docs and I didn't quite understand the need to inconvenience so many parties. Admittedly, my tone was that of "are you serious?" And perhaps not the best way to respond to the ridiculous and unnecessary red tape.My comment/tone aggravated the agent into retaliation and she explained... "Also, the previous owners had 30 days to transfer from time of sale and that since that time has expired there is no longer a valid warranty you can use."I ended the call after stating that I would not be paying the full price of repair to Champion if it cant be done right the first time.Knowing the metal roof has no space (room for water damage) that it should be a simple fix. I had some flex seal left over from another project, climed the roof, saw where their seal job was botched and fixed it myself. I'll get the proper sealant and handle again in the future... but more than anything, just letting.folks know my experience with this company so that you understand how they operate with their work and warranties compared to others.In the end, i saved $120 and learned what kind of company they are... so, not all is lost.Integrity and service are core values of mine... especially with my own clients. It is out there.... but this company lacks these core and fundamental values.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
