We had a Champion sunroom installed 8 years ago and in the past year or so the seals on many of the windows have broken and the windows look cloudy/streaked. I called the local office in Greensboro in December 2021 and they ordered the replacement windows as part of our warranty. We heard nothing for months and when I contacted them in March 2022 they let me know that not all the parts were in. They finally came in in April and installation was scheduled. They came out on April 15th but only 3 of the windows had apparently been sent. These were installed and I was told the one would be reordered.... Again I had to call in July 2021 and the window had come in and installation was scheduled for 8/3/21. When the installer came today, he would not install the window without first receiving a $99 service fee and he wouldn't connect me with Champion to resolve the issue. When this was first initiated over 8 months ago I asked about any charges and was told there were none. When I spoke with the service manager in Greensboro, he too mentioned there would be no charge and they did not charge for the windows already installed. On the Champion website, warranty information says parts and labor are covered at no additional charge. I have now called and spoken with someone who reiterated the $99 fee and I have asked to speak with their supervisor but have yet to hear from anyone. Champion products are defective (seals break), they do not proactively schedule service but only when called when we haven't heard anything for months, and they do not honor their guarantee. I am very disappointed that after waiting 8 months, we still have windows that are streaked/cloudy..... I know many of these businesses are struggling with labor issues and supplies but this is very frustrating....
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
