Stay away from this company. Everything they install can only be supported by Champion. And they are real pain to get in contact. They have NO ability to purchase simple parts for doors and will not reply to service request to obtain those parts. When I finally got to chat with someone to ask about this, which took two days to accomplish I was directed back to the same phone numbers that go unanswered. Find another company to get your doors from. I am so frustrated at this point that I am going to have the door replaced again by a better, more responsive company.EDIT: I finally got through to a person. When I said I just wanted parts for the door they said a service tech would need to get back to me in 24~48 hours to see if that was possible. This is after I refused the $99 service fee when all I need is a replacement handle that a child could install. A handle that you can only get from them by the way. Now we wait to see if they actually get back to me. In the mean time I am unable to lock my home.Update:After speaking to a representative I was told that a tech would call me back to arrange a time to get parts. After a few days I tried to call back to see what was going on. Nothing, just forwarded to voicemail that was not returned. Keep in mind that this is now three weeks into trying to get a handle for my door so I can lock my home. I am leaving town, and I was told that they just can't find the time to get me the parts needed to put the handle, and therefor lock, back on the door. If this company, or it's new parent Great Day Improvements, LLC tries to see you a door, show them to your existing door and boot them to the curb. I will post this on Great Day's page too. People need to know to avoid this company.Transcript of chat follows:Info at 13:57, Jul 19:Thank you for choosing to chat with us. An agent will be with you shortly.Info at 14:01, Jul 19:You are now chatting with Jessica.Jessica at 14:04, Jul 19:We have not heard from you for some time. Do you wish to continue to chat?You at 14:05, Jul 19:I needs parts for my door.You at 14:05, Jul 19:But I can't seem to find a place to buy those parts.You at 14:06, Jul 19:And non of the phone numbers provided by the company and answered or calls returned. It's been beyond frustrating.Jessica at 14:08, Jul 19:513-326-5036 is our Service Support Line you can tryYou at 14:09, Jul 19:I can give it a shot, but I am not looking to schedule a service call. I just want to buy parts.You at 14:09, Jul 19:The number you provided leads to the same line that never gets answered. I have been holding on that line for two days now.Jessica at 14:10, Jul 19:then my other suggestion would be to complete a service support form and submit the request.You at 14:12, Jul 19:Thanks. But I think I will post this transcript to a google review for Champion so others know to look elsewhere for doors. No one should have to jump through this many hoops for something this simple.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
