Placed a two-contract order at the end of Oct 21. One for some windows, one for two entry doors. When we placed the orders we put down an $8000 deposit, of which $3600 was earmarked for the doors. Estimated time of completion 14-16 weeks, which would mean everything done by the end of Feb 2022. By the end of Feb we had nothing and I called our sales rep. He said that it should be completed soon... and the windows were - by mid March. He said the doors were running about a month behind. Come April nothing - I contacted my sales rep and he had left the company, so I had to contact the general customer service line, since they didn't assign my account to someone else. From April through early June I called numerous times and was told that a scheduling manager would get back to me within 2 business days. But they never did. Finally in June I got a direct number to the installation manager and I left a message. They called back and said the doors had just arrived (or were arriving - I don't remember exactly) at the Denver warehouse and we could see an install by the end of June. July arrives and I start leaving messages. Keep in mind my messages are polite and I say "If there is a problem just let me know - I am patient and understanding". If they would just call back with an honest update I'd be willing to be patient, but at this time we are consulting with attorneys to look into our options. I won't get into the warranty repair issue we are having with the windows (we did have someone come out, to assess the problem but since then silence). I really wish I had looked them up on TrustPilot before signing with them.Follow up - September 1st, 2023. Still waiting for them to fix (replace) a window that had a warranty claim filed in March of 2022.
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
