I would not repeat my purchase with Champion again. From terrible installation, to a project manager that manages nothing, and a company that deflects and refuses to make things correct or compensate me for the endless amount of time I have had to manage my own project! This has been a horrific experience that 10 months later is still not resolved with two broken windows, a house that isn’t really warmer, windows that do not open easily, and locks that are difficult to get lined up and closed.My home was in need of total window replacement. Twenty windows. Such a pretty penny. Windows were ready to go in ahead of schedule which was a great surprise. But turns out Champion contracted with installers that were in the process of being let go for poor workmanship. These are the people they had complete my house project who they knew they were dissolving their relationship with! Two broken windows, air leaking through, improperly wrapped, and atrocious appearance of the windows and Champion is on the phone within 24 hours of horrific job, asking for final payment and completion paperwork to be signed. No final inspection of their contracted work prior to requesting payment. No questions about how things look and if the windows were properly installed. The project “manager”, John (ask for someone different to manage your job) never comes to inspect the “completed” work with contractors they are having issues with and later admits that they are no longer using this installation company due to poor workmanship. John, with Champion, states they will have someone out to fix the problems in the next 2-3 weeks. But then radio silence! No one calls! 2.5 months later, I finally hear from the corporate office in Ohio asking ME about the status of the job. Asking me basically to manage my own window installation project because no one in the local office can be bothered to call me! Total lack of communication. No one calls for weeks and even months at a time! Please tell me what a project manager is supposed to be doing and paid for? After the local office finally contacts me MONTHS later, I explain the wind is still blowing into the house through the windows and the wrap was put on incorrectly, they stated a different contractor will be out to address the problem. I asked for the insulation to be looked at as it was obvious that it was not done correctly by the original contractors. I was told the new contractors would do this. When I returned home after new wrap had finally been placed more than a month later, it certainly looked better until 3 days later wind ripped the poorly applied, second attempt wrap off the windows and it was apparent that no inspection of the insulation was done because new wrap was just layered over the last incorrectly placed wrap. Nothing like a company that lies to you over and over again, as no one would have been able to inspect the insulation through the first layer of metal wrap! After having the wrap removed AGAIN and insulation “inspected”, I asked for the broken windows to be replaced. Though I had been assured the windows had been ordered 2 months ago, they needed to return to get the number from the windows because once again I was lied to and the windows had not been ordered. So here it is 10 months later, the job is not complete, the local office feels the delay in the job is all cosmetic and needs no compensation and if I could do it all over again, I would go with a different company. I suspect the outside appearance would look better, the inside of the house would be warmer, the locks would be smooth, the broken windows replaced already, and the opening of the windows would be smooth and uniform. Instead I’m stuck with windows from Champion with a company that doesn’t stand up for their work, delays for an additional 8 months, deflects blame on the customer, and wonders why compensation for an overall HORRIBLE experience would be necessary. Buyer beware, your project will be a headache too and my story isn’t even finished almost a year later!
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
