My project with Champion has become a nightmare. In a nutshell, read every letter of your contract and absolutely do not trust your salesperson. I feel I was fast talked into signing and later trapped even deeper in a bad deal by a lying salesman. Now I’m stuck in a contract that does not include a sliding door like it was supposed to. I’ve called customer service twice. They’ve left messages with the office manager to call, and nobody has.So, what happened to me was we went thru and measured everything went thru design choices, including the sliding door and he went over the usual sales pitch that takes forever with the demo window like the other companies before. After all this he started putting out price points. His first was way too high and out of my budget. We finally got to a price I felt was fair. He was on the pushy side and was trying to get this portion of the process done quickly. He wanted to shake hands before filling out the paperwork. I asked if this was the final price and that it would cover everything. No extra charges etc. and he said yes. Well, it didn’t the sliding door wasn’t included in the price. I think he knew this cause if he added the door, it would have pushed the project price up another 20% and I couldn’t afford it. He never showed me any paperwork from this point forward about any sliding door. Never brought it up again. I assumed that it was included like the 4 quotes I had received before this from other companies. So, 4 days later a guy shows up to do a final measurement. We go over what is getting measured, and he says there is no sliding door. Note the 4 days, because you have 3 days to cancel. On day 4 you owe 5% to back out. After a call and a text to my salesperson stating I’m not going to let him measure anything until this is resolved, he then calls me. Says to just let him measure and we’ll get this figured out and it will be okay. I trusted him but also in the contract if they measure then you now owe 30% if you cancel. He knew this. I was emotional and couldn’t budget more money. I just trusted that he was going to fix this. Instead, he gave me an offer for a sliding door that increased the total project cost by 20%. I can’t afford that so now I’m stuck in a bad deal and no sliding door. Let this be fair warning to anyone out there. My salesperson absolutely did not care at all about my predicament. He got his paycheck and was on to the next person.
Claim your business profile now and gain access to all features and respond to customer reviews.
With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
