Final Update.Overall timeline was: Feb 18 2022 - Sept 6 2022 (28 weeks)Project scope: 4 season porch windows (6) and sliding door (1)Pros:+ The install team that came today was AMAZING (Sep 6)+ The rep from corporate that they had come out to resolve things was great as wellNeutral:~ Sales team was really nice BUT they don't leave until you leave a review (so IGNORE all the reviews where they only met with the sales team since it seems like most people never update it)~ Windows and doors seem fine but we've had our other ones done with a competitor (Wellington) for the rest of the house and they don't seem any greater quality. We'll see how they hold up in the winter but for the price they ask I'd say it is a neutral for now. If they turn out amazing I'll update.Cons:- The 1st install visit where Champion's contractor told them they could install the windows but it might take longer and Champion decided NOT to without talking to us- The communication in general was messy- How much they tried to push us to either cancel and let them keep 30% or reorder even though it would take another 12-16 weeks- Measurements were apparently off that they do- They made it clear they don't feel obligated to stay within the contracted time estimate at allOverall I'd never do business with them again.We met with them in Feb of 2022 and put 1/2 down on the project after getting it in writing that the estimated install date would be end of May or start of June 2022. As the date got closer we reached out for them on updates. As we got closer to May we contacted them to schedule the install, apparently they had the windows but couldn't yet? We don't know. The guy you call for that wouldn't answer text or answer voicemail. So then we had to keep contacting them until the guy called us from a completely different number to schedule. The last day of June the 1st installer showed up. He didn't bother unloading anything and his buddy never got out of the truck because he said he was going to remeasure everything. Turns out apparently the guy they sent to do the measurements wasn't he most accurate and things were off. The installer shared that with us which is why he didn't bother unloading until checking. This installer said he could still install them or we could reorder. We said we want to install still, especially when we were told the windows were just slightly off and might otherwise be thrown away. Champion decided we'd reorder. So we called Champion to try to talk to someone. They had the 1st installer try to force us to agree to a reorder or to sign a cancellation contract that would let them keep 30%. We tried talking to other staff, we got lied to that the reorder would only take 4-6 weeks and we didn't believe it since it took 12-16 to get them originally (we later found out from another employee at Champion that 12-16 weeks would indeed be the soonest we'd get them). Eventually someone else at corporate was assigned to help and they flew him out to MN. He checked the measurements of the windows and of the openings and decided they could be installed. He also noticed trim hadn't been ordered for a piece and placed an order so it could all be installed. He is the one who had to contact them after the piece was done and told them to schedule the install. We agreed to the first opening for an install. The install that time actually happened and went great. The 2 man crew had NO issues installing them and did it all between ~7:20am and noon the same day.Don't make the same mistake we did we went just off google reviews. Check out their BBB and Yelp reviews though too.Services: General door installation, Glass installation, General window replacement
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With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers.
Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties.
Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers.
We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.See more
